https://theastrotime.com (we, Elitegem Global Private Limited, AstroTime (web and application) hereinafter referred as website) is committed to protect the privacy of the users of the website (including astrologers and buyers/customers whether registered or not registered). Please read this privacy policy carefully to understand how the website is going to use your information supplied by you to the Website.

This Privacy Policy is issued in compliance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. These regulations mandate the publication of a Privacy Policy outlining the collection, usage, storage, and transfer of sensitive personal data or information.

This Privacy Policy explains the methods by which we gather, utilize, and safeguard your personal information. By accessing our services, you agree to the data practices detailed in this policy.

- Commitment to Privacy : We are committed to safeguarding your personal information and upholding your privacy at all times.

- Data Security : We employ strong security measures to safeguard your data against unauthorized access, disclosure, modification, and destruction.

User's Consent

This Privacy Policy, which may be revised or updated periodically, outlines the collection of user information, including personal identification, contact details, birth details, and any forecasts generated using the provided data. It also explains how this information is utilized for the website’s purposes. By accessing and using this website, you acknowledge that you understand and explicitly consent to its privacy policy. If you do not agree with these terms, please refrain from using the website.

By continuing to use this website, you affirm your unconditional consent and agreement to the terms of this Privacy Policy regarding the collection, storage, usage, processing, and disclosure of your personal and other information as outlined herein.

This Privacy Policy is to be read alongwith the respective Terms of Use or other terms and conditions as provided on the Website.

- Acceptance : By using AstroTime, you accept our privacy practices as outlined in this policy.

- Updates : This policy may be updated periodically. Continued use indicates acceptance of any changes.

- Compliance : Your consent allows us to collect and process your data in accordance with applicable laws.

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Collection of Personal Information

When creating a user profile on AstroTime, you must provide certain details. Your phone number is required for OTP (One-Time Password) verification to ensure a secure and valid registration process. Additionally, you need to enter your first name, last name, and date of birth (DOB). However, providing your date of birth is optional and not mandatory during registration.

• PURPOSE AND USE OF DATA/INFORMATION COLLECTION
  By collecting this information, AstroTime aims to create a personalized user profile that can cater to your specific needs and preferences. However, if you choose not to provide your date of birth, it wont hinder the registration process, and you can still access the services offered by AstroTime with your verified phone number.
• Data Deletion :

Delete Profile: If you wish to delete your entire AstroTime profile, including personal information associated with it, you might find an option to Delete your account Click on this setting option in side menu and follow the instructions and complete the account deletion process.

• Voice Recording and Microphone Permission : In our app, we’ve implemented a unique and convenient way for you to ask questions and interact with us in your chat — by recording your voice as audio. Instead of typing out your queries, you also have an option to simply speak into your devices microphone, record the voice as audio, and then send it on chat. This audio interaction feature is designed to make using our app more intuitive and in tune with natural communication.

To enable you to record your questions and thoughts in your own voice as audio, we need to request access to your devices microphone. When you grant us this permission, it allows our app to capture the sound of your voice as audio and convert it into digital data that we can process.

• Required Information :

1. Phone number (for OTP verification)
2. First name
3. Last name

• Optional Information :

1. Date of Birth (DOB)
2. Gender
3. Location
4. Profile picture

• How We Process Your Information

1. Secure Storage

All your data is stored on secure servers with encryption protocols to ensure maximum privacy.

2. Personalization

We use your information to create personalized experiences including customized astrology readings and predictions.

3. User Control

You maintain control over your data with options to update, modify, or delete your information at any time.

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How We Use Your Information

USAGE OF THE INFORMATION

The information collected by the Website may be used for any purpose as may be permissible under the applicable law and shall include but not limited to the following:

For providing a personalised browsing experience. While guaranteeing the anonymity of the user, the personal information collected in Clause Personal Identifiable Information may be used for research purposes, for improving the marketing and promotional efforts, to analyse usage, improve the content of the Website, product offering and for customising the Websites layout for suiting the needs of its Users.

The website utilizes IP tracking details and cookie data solely to enhance user experience and facilitate website functionality. Any sensitive information will not be shared with third parties without the user’s explicit consent.

The website may retain all collected information, including but not limited to Personal Information, User Data, and other details related to your access and use of its services, for as long as necessary. This includes compliance with legal or statutory obligations, tax laws, potential evidentiary purposes, and other legitimate reasons such as managing your access, administering services, and resolving disputes.

To provide you with a seamless experience and maximize your benefit and comfort, the website may utilize data collected through cookies, log files, device identifiers, location data, and clear GIFs for the following purposes:

(a) Retaining information to eliminate the need for re-entering it during current or future visits.

(b) Delivering customized content, including personalized advertising.

(c) Ensuring and evaluating the effectiveness of the services offered.

(d) Analyzing aggregate metrics such as visitor count, traffic, usage trends, and demographic patterns.

(e) Identifying and resolving technical issues.

(f) Planning and enhancing overall service quality.

Website uses certain third-party analytics tools to measure traffic and usage trends for the Services. These tools collect information, which is not personal or sensitive in nature sent by the Users device, including the web pages visited, add-ons, and other information that assists the Website in improving the Services. Such information is collected from Users in the form of anonymized logs, so that it cannot reasonably be used to identify any particular individual User.

Mobile information, including text messaging originator opt-in data and consent, will not be shared with third parties or affiliates for marketing or promotional purposes. This data will remain strictly confidential and will not be disclosed to any third party.

CONFIDENTIAL INFORMATION

CONFIDENTIAL INFORMATION

The website is committed to safeguarding all user-provided information considered confidential. Any confidential information that is not required to be disclosed to the website is explicitly excluded from the definition of Personal Information and will not be collected or used. The website, along with its employees, agents, or third-party contractors, including experts, will not disclose or share users’ confidential information, either verbally or in writing, except under the following circumstances:

If Website believes that there is a significant/ real/ imminent threat or risk to Users health, safety or life or to the health, safety or life of any other person or the public.

If the disclosure of such confidential information is required by law, including but not limited to investigations, court summons, or judicial proceedings.

To protect and defend the rights or property of the Website.

THE USER HEREBY REPRESENTS AND CONFIRMS THAT THE INFORMATION PROVIDED TO THE WEBSITE IS ACCURATE, GENUINE, CURRENT, AND UP TO DATE. THE WEBSITE AND ITS ENTITIES SHALL NOT BE HELD RESPONSIBLE FOR VERIFYING THE AUTHENTICITY OF THE INFORMATION SUBMITTED BY THE USER. THE USER SHALL BE SOLELY LIABLE FOR ANY MISREPRESENTATION AND AGREES TO INDEMNIFY THE WEBSITE AGAINST ANY BREACH OF THESE PROVISIONS.

• Personalization

We use your data to enhance your experience with personalized content and services.

• Service Improvement

We analyze usage patterns to enhance our platform and services.

• Data Security

We implement robust measures to protect your information from unauthorized access.

Security Measures

The security of the personal information supplied by the User is very important to the Website and the website for the purpose of securing the information takes various measures inclusive of taking reasonable steps such as physical and electronic security measures to guard against the unauthorized access to the information. The personal information of a user is collected on a secured server. The payment details are entered on the Payment Gateways or Banks page on a secured SSL. The data is transferred between Banks page and payments gateways in an encrypted manner.

However please note that no data transmission can be guaranteed to be completely secure. Hence the user is advised to take precaution and care against any sharing of the details submitted on the website included the log-in details as generated after registration. The website is not responsible for the security or confidentiality of communications the user may send through the internet using email messages, etc.

• Safety and Security

AstroTime honors users privacy and employs the best practice to secure the users personal details, such as birth details, address, etc., and also financial details such as credit card or debit card transaction details. AstroTime uses the best encryption methodologies to ensure secure transactions from our side and thus encourages our clients to use their credit/debit cards on AstroTime with full confidence. By doing so, we strive for the safety and security of our users, thus making their experience with AstroTime absolutely safe and secure.

• Encrypted Data Transfer

All data transfers between our servers and your device are encrypted to prevent unauthorized access.

• Secure Payment Gateway

Our payment systems use SSL technology to ensure your financial information remains confidential.

• Access Controls

We implement strict access controls to ensure only authorized personnel can access user information.

Our Security Practices

• Regular Security Audits

We conduct regular security audits to identify and address potential vulnerabilities in our systems.

• Data Encryption

All sensitive data is encrypted both during transmission and when stored on our servers.

• Secure Authentication

We implement secure authentication methods including OTP verification to protect user accounts.

Recommended Security Practices for Users

1. Use strong, unique passwords for your account
2. Never share your OTP or password with anyone, including AstroTime representatives
3. Log out of your account when using shared or public devices
4. Keep your devices operating system and applications updated
5. Be cautious of phishing attempts - always verify the website URL before entering credentials

DISCLAIMER

THE WEBSITE SHALL NOT BE HELD RESPONSIBLE FOR ANY COMMUNICATION BETWEEN THE USER AND ANY THIRD-PARTY WEBSITE. USERS ARE STRONGLY ADVISED TO REVIEW THE PRIVACY POLICY AND OTHER POLICIES OF SUCH THIRD-PARTY WEBSITES. THIS WEBSITE SHALL NOT BE LIABLE FOR ANY INTERACTIONS OR TRANSACTIONS RESULTING FROM A LINK TO A THIRD-PARTY WEBSITE PROVIDED ON ITS PLATFORM.